Read a work email, a business letter or a notice

Grade 9 Reading Worksheet - Building Confidence

Circle the best answer.

1. Read this first

   Inventory Count Moved to January 18 (work email, invented)

   From: Marcus Hale, Store Manager, Hartwell Hardware (invented)
   To: All floor staff
   Cc: Parveen Nair, Assistant Manager
   Date: Tuesday, January 7
   Subject: Inventory count moved to Saturday, January 18

   [1] Thank you all for a strong holiday season, which kept every aisle busy and left the shelves emptier than they have been in years. [2] I am writing because the yearly inventory count has moved from January 11 to Saturday, January 18, since the spring stock will not arrive until January 16.

   Your Shift
   [3] Each of you will work the count from 7 a.m. to 1 p.m., and Parveen Nair, who is copied here, will post the aisle list in the break room on Friday, January 10. [4] Please check the list and reply to me by Wednesday, January 15, if you cannot work that Saturday.

   Trading Aisles
   [5] You may trade aisles with a coworker, as long as both of you tell Parveen Nair by Monday, January 13. [6] Trades arranged on the morning of the count will not be accepted, because the count sheets are printed on the evening of January 16.

   Pay and Breaks
   [7] Everyone who works the count will be paid one and a half times the usual rate, and the extra pay will appear in the January 24 paycheck. [8] Lunch will be provided at noon, and staff who finish early may leave once Parveen Nair has signed their aisle sheet.

   Questions
   [9] Questions about the schedule should go to Parveen Nair, and questions about pay should go to the payroll office, not to me. [10] Please do not call the store phone, since that line must stay free for customers who are placing special orders. [11] Thank you again for the extra effort.

   Thanks,
   Marcus Hale
   Store Manager, Hartwell Hardware

2. 1.

   Ari reads the From and Cc lines and the opening. Who wrote this email, and why?

   • The store manager, to ask customers to keep special-order calls off the store phone on count day
   • The store manager, to explain that count pay is one and a half times the usual rate for the day
   • The assistant manager, to post the aisle list in the break room for the count on Saturday, January 18
   • The store manager, to tell floor staff the count has moved to January 18 and what they must do
3. 2.

   By what date must a worker who cannot work the count reply to Marcus Hale, Luz?

   • Friday, January 10
   • Wednesday, January 15
   • Monday, January 13
   • Tuesday, January 14
4. 3.

   Jun wonders about the Cc line. Why is Parveen Nair copied on this email?

   • She is sending the email for Marcus Hale and will collect the replies
   • She will post the aisle list and handle trades, so she needs the plan
   • She runs payroll, so questions about pay go to her
   • She is one of the floor staff and must work an aisle on January 18

5. Your Poster Order for the Tournament (business letter, invented)

   Lakeshore Print & Copy (invented), 48 Dock Street, Lakeshore
   March 4

   Mr. Daniel Brooks, Debate Club Adviser
   Westfield High School, 200 Orchard Road
   Re: Order #2291, regional tournament posters

   Dear Mr. Brooks:

   [1] Thank you for choosing Lakeshore Print & Copy for the posters that announce the regional debate tournament on Friday, April 12. [2] This letter confirms what we will print, what we need from you first, and when the order will be ready.

   Your Order
   [3] We will print forty posters, 18 by 24 inches, in full color, at the price quoted on your order form, $184. [4] If you would like the posters laminated, we can do so for $1.50 each, but lamination is optional and must be requested when you send the artwork.

   What We Need From You
   [5] Please email the final artwork as a PDF to the address on the enclosed form by Thursday, March 14, so that we can send you a printed proof the following week. [6] You must approve the proof in writing by Friday, March 22, because orders approved after that date cannot be finished before the tournament.

   Pickup and Payment
   [7] Your posters will be ready on Monday, April 1, between 9 a.m. and 5 p.m. [8] Because we are a small shop, we cannot hold finished orders past Friday, April 5. [9] Payment is due when you pick up the posters, and we accept checks made out to Lakeshore Print & Copy or school purchase orders.

   Questions
   [10] If you have questions about the artwork, please call Rosa Imani, our design clerk, at 555-0142 before March 14. [11] For questions about payment or pickup, ask for me at the front counter. [12] We look forward to helping the debate club make a strong first impression.

   Sincerely,
   Helen Ortiz
   Owner, Lakeshore Print & Copy
   Enclosure: Order form #2291 (copy)
   cc: Westfield High School front office

6. 4.

   Pia reads the letterhead and the signature. Who wrote this letter, and why?

   • The shop owner, to tell debaters how to register for the April tournament at the school
   • The shop owner, to confirm the poster order and what the club must do before pickup
   • The shop owner, to tell the club that lamination costs $1.50 for each poster and is optional
   • The design clerk, to ask the club for the final artwork and answer its questions about the poster
7. 5.

   Bo lists what the club must send by March 14. Which choice is right?

   • The final artwork as a PDF and the signed proof
   • The final artwork as a PDF and a deposit of $50
   • The final artwork as a PDF and a lamination request for each poster
   • The final artwork as a PDF; lamination may be requested at the same time
8. 6.

   Zee asks about lamination. Which choice describes it correctly?

   • It is optional, costs $1.50 each, and is free if the posters are picked up on April 1
   • It is required, costs $1.50 each, and must be requested when the artwork is sent
   • It is optional, costs $1.50 each, and must be requested when the artwork is sent
   • It is optional, costs $1.50 each, and can be requested when the proof is approved

9. Reading Room Closed for Floor Repairs (public notice, invented)

   NOTICE TO PATRONS
   Maple Grove Public Library (invented), Office of the Director
   Posted: Friday, May 2
   Re: Closing of the main reading room for floor repairs

   [1] The Maple Grove Public Library will close its main reading room from Monday, May 12, through Friday, May 23, so that the worn floor boards can be replaced before summer reading begins. [2] The rest of the building, including the children's room and the computer lab, will stay open, although the entrance will move to the side door on Pine Street.

   What Patrons Should Know
   [3] Books on hold that are normally picked up in the reading room will be moved to the children's room, and holds will be kept for ten days instead of seven. [4] Patrons who have materials due between May 12 and May 23 may return them to the outdoor drop box, and no late fees will be added for returns made before May 27. [5] The newspaper and magazine shelves will be unavailable during the closure, but a digital copy remains available from home with a library card.

   Study Rooms
   [6] Group study rooms on the second floor stay open, but reservations must now be made at the front desk, because the online calendar is being updated. [7] Groups that already hold a reservation for a study room between May 12 and May 23 do not need to rebook.

   Reopening
   [8] The reading room will reopen on Tuesday, May 27, the day after the Memorial Day holiday, and regular hours of 9 a.m. to 8 p.m. will resume that day. [9] If the repairs finish early, we will post the new date on our website and at the front door.

   Questions
   [10] Questions may be directed to Gwen Park, Circulation Supervisor, at 555-0178. [11] We apologize for the inconvenience and thank patrons for their patience.

10. 7.

    Kira reads the top of the notice. Who issued it, and why?

    • The library director's office, to tell patrons how the building changes during floor repairs
    • The library director's office, to tell the repair crew when the reading room closes for work
    • The circulation supervisor, to tell patrons how the building changes during the floor repairs
    • The library director's office, to remind patrons that holds are now kept ten days instead of seven
11. 8.

    Ren has a book that came due during the closure. By when must it go in the drop box to avoid a late fee?

    • Within ten days of May 12
    • Before May 27
    • By May 30, three days after reopening
    • By May 23
12. 9.

    Esme booked a second-floor study room for May 15 last month. What must Esme do now?

    • Rebook online after May 27
    • Call Gwen Park to confirm the booking
    • Rebook at the front desk, since online booking has ended
    • Nothing; the booking still stands
13. 10.

    Noah has a hold normally picked up in the reading room. Where is it during the closure, and for how long?

    • In the reading room, where it will be kept for seven days
    • In the children's room, where it will be kept for seven days
    • At the side door on Pine Street, where it will be kept for ten days
    • In the children's room, where it will be kept for ten days