PencilGo support

How can we help?

Send a question, report a worksheet problem, or tell us what you would like PencilGo to build next.

Your message goes to the support inbox. We reply to the email address you provide.

Support inbox

Contact PencilGo

Your message goes directly to our support inbox. We will reply to the email address you provide.

Tips for your support message

Worksheet issueShare the worksheet version ID and question number.

Online helpTell us the learner grade and assignment name.

Account supportUse the same email you use to sign in.

Weekly report languages

Weekly reports support English, Spanish, Arabic, Chinese (Simplified), and Vietnamese. Parents choose a language in the child's profile; teachers choose it in student details. Reports are included with free parent and verified teacher accounts.

Practice reminders

Parents can turn on optional email reminders in Settings when assigned worksheets have no completion recorded. Reminders start off and can be turned off anytime. For paper worksheets, record the completed work in PencilGo.

Direct support

Messages are delivered to [email protected].

Helpful details

Include the worksheet version ID when reporting a question or answer problem.

Privacy first

Please do not include a child's full name, school, diagnosis, or other personal information.

How can we help?

Contact PencilGo

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