Privacy for a Preschool through Grade 5 learning product.

Last updated: November 7, 2026

Scope

This privacy policy covers PencilGo pages, accounts, learner profiles, daily practice, printable workbooks, school tools, and support forms. PencilGo is designed for Preschool through Grade 5 learning use by children under adult direction.

PencilGo Worksheets in ChatGPT and Claude

The PencilGo Worksheets app in ChatGPT and Claude is for parents and teachers and has no sign-in. When you use it, the assistant sends us the search words, grade, subject and worksheet you ask about. We use them only to answer that request and do not store them or link them to you. We keep a count of which tools were used, and like any web request, a call may appear in short-lived server logs. The app does not ask for a child's name. OpenAI's and Anthropic's privacy policies cover what you type in ChatGPT and Claude, and you can turn the app off in either at any time.

What PencilGo collects

We collect the information needed to run a child learning product and keep a useful record for the adults responsible for the child.

• Adult account details, such as an adult's name, email address, sign-in method, role, school information when provided, billing status, and support messages.
• Learner profile details, such as a child's first name or nickname, grade, learning preferences, focus subjects, practice minutes, class membership, and access settings.
• Learning work, such as assigned skills, worksheet or daily-plan activity, answers, scores, attempts, skipped work, completion status, timestamps, progress summaries, and paper-result entries that an adult records.
• Uploaded learning evidence, such as report cards or scanned worksheets an adult chooses to upload for review.
• Technical and safety information, such as device/browser information, session identifiers, security logs, rate-limit signals, and approximate usage events needed to operate and protect the service.
• For adults on public pages and in our emails, a random browser ID, a salted hash of the IP address, the browser's user agent, pages viewed and buttons clicked, what was searched or filtered in the ESA vendor directory (with emails and phone numbers removed), and whether an email was delivered, opened, or a link in it clicked, so we can tell people from automated mail scanners; none of this is collected on children's pages.
• Parent email subscription details, such as an adult email address, consent date and wording, subscription status, and a selected promotional workbook.

What PencilGo keeps about a child

This is the complete list of child information PencilGo stores, and why.

PencilGo does not collect:

• Child email address or phone number
• Birthdate or home address
• Photos, video, or voice recordings of the child
• Free-text chat between a child and anyone

Why we use it

• Create and manage adult, learner, classroom, and school workspaces.
• Choose age-appropriate Preschool through Grade 5 practice, check answers, save progress, and show adults what needs support.
• Let children sign in with a class code, QR code, device memory, or name card instead of an email account.
• Provide support, send account or progress messages to adults, prevent abuse, maintain security, and meet legal or business record needs.
• Extract learning signals from adult-uploaded reports or scanned worksheets when the adult presses Review.
• Send parent learning tips, new-resource notices, occasional offers, and a workbook or other resource an adult requested after the adult confirms their email.

PencilGo does not use child learning records for learner-page ads or behavioral advertising. Child learning pages have no ads.

Who can see it

• Parents and guardians can see learner profiles and work for children they manage.
• Teachers and school staff can see student names, grades, class placement, assignments, work, and progress for students their school or class manages.
• Children can see their own name card, assigned work, and feedback. In a class sign-in picker, children may see classmates' display names so they can choose the right card.
• PencilGo staff and service providers may access information only to operate, secure, support, improve, or troubleshoot the service. Third-party AI service providers may process uploaded report cards or scanned worksheets only when an adult asks PencilGo to review them.

We do not sell child learning records. We may disclose information when required by law, to protect the service, or with service providers that help run PencilGo.

Outside services we use

These companies help run PencilGo. Each one receives only what it needs for its job.

Archived records and permanent deletion

Active records remain while the adult account, class, school, or learner profile uses PencilGo. When a learner, student, class, or school record is removed, PencilGo hides the removed record from normal learner use and keeps it for two years. After that two-year retention period, the removed record is scheduled for permanent deletion unless a legal requirement requires a different result.

Archiving a learner is different from permanently deleting an account. You can request permanent deletion sooner. Account settings also provide an immediate account-deletion option, which removes owned learner profiles and their learning records. Certain order and billing records remain where needed for receipts, refunds, and legal obligations. If you choose deletion at the end of a paid term, the account remains until that scheduled date.

How parents and schools request deletion

Parents or guardians can request deletion by using the contact form from the adult account email address and identifying the learner profile by name or nickname and grade. Schools can request deletion through an authorized school administrator, teacher, or owner contact. We may verify the requester before changing a child or student record.

When an authorized school contact asks us to delete student records, we permanently delete them, including archived copies, within 30 days of verifying the request, and confirm by email when it is done. If a school controls the student record, PencilGo may need to work with the school before deleting or exporting it. If a parent asks us directly about a school-managed record, we will route the request to the appropriate school process when needed.

Review, correction, and further collection

Parents, guardians, and authorized school contacts may ask to review, correct, delete, or stop further collection or use of a child's personal information. Use the contact form and include enough account, class, or school context for us to verify the request.

Schools, FERPA, and student records

When a school or teacher uses PencilGo with students, the school controls the student records. Under the Family Educational Rights and Privacy Act (FERPA), PencilGo acts as a school official with a legitimate educational interest: we use student records only to provide PencilGo to that school, under the school's direction.

• We do not sell student records or use them for advertising, and we do not build profiles of students for any purpose other than their schoolwork.
• We share student records only with the outside services listed above, which help run PencilGo, or when the law requires it.
• The school decides which students use PencilGo and can ask us to review, correct, export, or delete their records.
• Parents who want to see or change a school-managed record should ask the school. If they ask us, we send the request to the school.
• Where a school authorizes PencilGo for classroom use, the school gives consent for the collection described here on behalf of parents, for educational use only, as COPPA allows.

Districts that need a data privacy agreement, including the Student Data Privacy Consortium's National Data Privacy Agreement, can contact us at [email protected]. Teachers can share our school approval packet with their district.

Children under 13 and COPPA

The Children’s Online Privacy Protection Act (COPPA) gives parents rights over personal information collected from children under 13. PencilGo is designed for adult-managed learning. Parents and guardians can ask to review or delete their child’s information, or stop further collection and use, by contacting us from their adult account email. We verify the requester before providing records or making changes. Stopping collection may prevent features that depend on saved learning records from working.

ESA availability emails

If an adult signs up for ESA updates, we store their email address, selected state, optional grade, and the date and wording of their consent. We use this information for PencilGo availability and purchase instructions for that state. The form does not ask for a child’s name or scholarship account number. You can ask us to remove your signup at [email protected].

Messaging a vendor needs a free parent account; we keep your saved vendors, the messages you send through PencilGo with any replies, and the ESA answers you choose to save in that account so you can see them, and if you ask us to email a sign-in link after saving a vendor or checking an item, we keep your email and what you saved for up to 30 days and create the account only when you open the link.

Parent emails and promotional workbook gifts

If an adult joins PencilGo’s parent email list, we store the adult’s email address, the date, source, and wording of consent, confirmation status, and any promotional workbook selected or downloaded. We use this information to confirm the signup, deliver the requested resource, prevent duplicate promotional claims, and send the parent emails described on the signup form.

Every marketing email provides an unsubscribe option. Unsubscribing stops future parent marketing emails and does not cancel an unexpired workbook download. We may retain a minimal suppression record so we can continue honoring the opt-out. You can also request deletion at [email protected].

Privacy contact and operator

Privacy, access, correction, and deletion requests can be sent through the contact form or by emailing [email protected]. Use the adult account email address and include enough learner, class, or school context for PencilGo to verify the request.